Changing Owner, AdminCC and CC labels

RT Users
1

Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we’re structured and it would make life a bit simpler if we could
actually see those labels.

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

2

Yan,

Yep. You will want to create a “local” version
(RThome/local/html/Ticket/Elements) of the “EditBasics” &
*“ShowBasic”*files and possibly the
“Update.html” & “Create,html” files (RThome/local/html/Ticket) and make
your modifications there. I did this to modify the way “Time” is displayed
(we use "Days - .125 = 1 hour) and to remove the “AdminCc” (since we use
AdminCc as a Queue watcher/manager only and therefore we don’t want anyone
trying to add an AdminCc for ticket email purposes at all). Anyway, this
would allow you to alter the words that display on those screens.

Kenn
LBNLOn Tue, May 17, 2011 at 1:17 PM, Yan Seiner yan@seiner.com wrote:

Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we’re structured and it would make life a bit simpler if we could
actually see those labels.

–
My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

3

Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we’re structured and it would make life a bit simpler if we could
actually see those labels.

Hello Yan,

Only with local overrides for html like Kenneth suggested. It’s not
configurable at the moment.

–
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
http://akari.seiner.com

Best regards, Ruslan.

4

Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we’re structured and it would make life a bit simpler if we could
actually see those labels.

You can do this very simply by creating a custom local/po/en.po
translation file that “translates” Owner, AdminCc, and Cc into the
appropriate phrases. If you use your RT in a different language, you’ll
need to change the language code from ‘en’ appropriately.

I believe there is an example of how to do this on the wiki.

Thomas

5

Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor
the
way we’re structured and it would make life a bit simpler if we could
actually see those labels.

You can do this very simply by creating a custom local/po/en.po
translation file that “translates” Owner, AdminCc, and Cc into the
appropriate phrases. If you use your RT in a different language, you’ll
need to change the language code from ‘en’ appropriately.

I believe there is an example of how to do this on the wiki.

This turned out to be the best solution by far. The en.po file is pretty
sparse so use a different language to get all labels you want, grep out
the stuff you want, change it and merge it into the english version.

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com