Yep. You will want to create a “local” version
(RThome/local/html/Ticket/Elements) of the “EditBasics” &
*“ShowBasic”*files and possibly the
"Update.html" & “Create,html” files (RThome/local/html/Ticket) and make
your modifications there. I did this to modify the way “Time” is displayed
(we use "Days - .125 = 1 hour) and to remove the “AdminCc” (since we use
AdminCc as a Queue watcher/manager only and therefore we don’t want anyone
trying to add an AdminCc for ticket email purposes at all). Anyway, this
would allow you to alter the words that display on those screens.
LBNLOn Tue, May 17, 2011 at 1:17 PM, Yan Seiner firstname.lastname@example.org wrote:
Is it possible to change the Owner, AdminCC and CC labels? The roles
really correspond to Team Leader, Team Member, and Secondary Requestor the
way we’re structured and it would make life a bit simpler if we could
actually see those labels.
My daughter is racing a triathlon to raise money for her swim club. Want