Changing Organization

RT Users
1

I would like to change our Organization name to avoid confusion with
another RT instance? Does anyone have a script to fixup the RT database
so that I can change the Organization name without breaking the RT
ticket links?

1 Like
2

I would like to change our Organization name to avoid confusion with
another RT instance? Does anyone have a script to fixup the RT database
so that I can change the Organization name without breaking the RT
ticket links?

RT 4.2’s sbin/rt-validator has a --links-only which, in conjunction with
–resolve, will fix links after an Organization change.

  • Alex
1 Like
3

I would like to change our Organization name to avoid confusion with
another RT instance? Does anyone have a script to fixup the RT database
so that I can change the Organization name without breaking the RT
ticket links?
RT 4.2’s sbin/rt-validator has a --links-only which, in conjunction with
–resolve, will fix links after an Organization change.

  • Alex

Many thanks. We are still on 4.0.17, so perhaps I will wait to change
Organization until we upgrade to 4.2.