We have the following bug report from our users:
If you ‘jumbo’ a ticket that is in a queue that you have full
permissions over, and you choose to
- change the status of the ticket AND
- Change the queue to a queue that you don’t have permissions over
It will change the queue first and then attempt to change the status.
However as the ticket is now in a queue that you have no permissions on
the status change will fail. It displays ‘permission denied’ in the
results at the top of the page however this is easily missed.
A possible workaround is to allow ModifyTicket to all users accross all
queue’s but that completely tards things and slows access down
rediculously (to say taking 25 seconds to draw a ticket instead of 1.5).
We’re using 3.2.3.
m: (+44) 778 884 7205
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