Thanks guys. We’ve updated the logo, and I passed along the information
about saving searches. You said active tickets are Active, but open are
simply ‘open’? What do the underscores indicate, or should it be open?
Do caps matter?
Finally, how do we completely delete tickets if necessary? I have seen a
few suggestions, but most from the 3.x versions of RT. What’s the
recommended way, and is the shredder necessary for this?On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz < Vinzenz.Sinapius@tracetronic.de> wrote:
Take a look at http://your-rt.org/Admin/Tools/Theme.html
I think you have to build him a dashboard with a custom search
which shows all open tickets for all queues. Take a look at
/Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1
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Von: rt-users [mailto:firstname.lastname@example.org] *Im
Auftrag von *Alex Hall
Gesendet: Donnerstag, 15. September 2016 14:36
Betreff: [rt-users] Changing logo, and viewing all tickets?
A couple questions from my boss that I don’t know how to answer: can I
change the logo and link that appears at the top of all RT pages? He wants
it to be our logo and the link to go to our homepage.
The other question is about viewing tickets. As the head of the company,
he wants, quite understandably, to have a way of viewing all open tickets
regardless of queue. I’ve given the admins group all the permissions I
could find, and added him to that, so he should have whatever rights are
needed to do this. Yet, neither of us can find a way to bring up such a
view. Tickets in which he is involved, sure, but not every active ticket
in RT. Is there an easy way, or will have I have to make a special group
that is admin CC on all tickets? I’d rather not, since that would give him
a ton of unwanted emails.
Thanks for any information on either one. Of the two, viewing all tickets
is much more important.
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