Changing "From"

Hey all,

When someone replies to a ticket in RT, the “From” says “Name via RT” - can we
change this to be “Name via domain.com”?

I thought this would be under Templates, but it only includes a subject and
not the From line. I checked the manual, but was unable to find it. Any
pointers would be much appreciated.

Thanks,
Phil
"They that can give up essential liberty to obtain a little temporary safety
deserve neither liberty nor safety."
-Benjamin Franklin, 1759

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Hash: SHA1On Monday 10 June 2002 13:41, Phil Dibowitz wrote:

Hey all,

When someone replies to a ticket in RT, the “From” says “Name via RT” - can
we change this to be “Name via domain.com”?

I thought this would be under Templates, but it only includes a subject and
not the From line. I checked the manual, but was unable to find it. Any
pointers would be much appreciated.

Thanks,
Phil

This isn’t where you think it is. You can find it in
/lib/RT/Action/SendEmail.pm
There’s even a nice Todo comment about this being site configurable :wink:
Make sure you stop and restart your web server after changing this file.

  • -Doug

Douglas E. Warner dwarner@ctinetworks.com Network Engineer
CTI/PAdotNET http://www.pa.net +1 717 975 9000
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