Changing From: header to Queue description

RT Users
1

Pre 2.0.5p3, someone posted a patch to /opt/rt2/lib/RT/Action/Autoreply.pm
to change the from header to the Queue name.

In my environment, I changed that to use the Queue description (since
management wants a much longer From header than makes sense for a queue
name).

unless ($self->TemplateObj->MIMEObj->head->get(‘From’)) {
my $friendly_name=$self->TransactionObj->CreatorObj->RealName;

my $from_addr=$self->TicketObj->QueueObj->Description();
$self->SetHeader('From', "$from_addr <$replyto>");

}

In 2.0.5, this patch was put in. Can this be a configurable option?

  • mz

matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

2

Well, the simple way to deal would be to override it with a From: header
in your templates.On Fri, Aug 17, 2001 at 02:04:01PM -0700, matthew zeier wrote:

Pre 2.0.5p3, someone posted a patch to /opt/rt2/lib/RT/Action/Autoreply.pm
to change the from header to the Queue name.

In my environment, I changed that to use the Queue description (since
management wants a much longer From header than makes sense for a queue
name).

unless ($self->TemplateObj->MIMEObj->head->get(‘From’)) {
my $friendly_name=$self->TransactionObj->CreatorObj->RealName;

my $from_addr=$self->TicketObj->QueueObj->Description();
$self->SetHeader('From', "$from_addr <$replyto>");

}

In 2.0.5, this patch was put in. Can this be a configurable option?

  • mz

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

rt-users mailing list
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3

Oh?

Can someone show me an example?

Thanks.From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” matthew.zeier@thirdcoast.net
Cc: rt-users@lists.fsck.com
Sent: Friday, August 17, 2001 3:41 PM
Subject: Re: [rt-users] Changing From: header to Queue description

Well, the simple way to deal would be to override it with a From: header
in your templates.

Pre 2.0.5p3, someone posted a patch to
/opt/rt2/lib/RT/Action/Autoreply.pm
to change the from header to the Queue name.

In my environment, I changed that to use the Queue description (since
management wants a much longer From header than makes sense for a queue
name).

unless ($self->TemplateObj->MIMEObj->head->get(‘From’)) {
my $friendly_name=$self->TransactionObj->CreatorObj->RealName;

my $from_addr=$self->TicketObj->QueueObj->Description();
$self->SetHeader('From', "$from_addr <$replyto>");

}

In 2.0.5, this patch was put in. Can this be a configurable option?

  • mz

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

4

the first line of your autoreply template should be

and then you need two carriage returns before the rest of the template.On Fri, Aug 17, 2001 at 03:41:43PM -0700, matthew zeier wrote:

Oh?

Can someone show me an example?

Thanks.

----- Original Message -----
From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” matthew.zeier@thirdcoast.net
Cc: rt-users@lists.fsck.com
Sent: Friday, August 17, 2001 3:41 PM
Subject: Re: [rt-users] Changing From: header to Queue description

Well, the simple way to deal would be to override it with a From: header
in your templates.

On Fri, Aug 17, 2001 at 02:04:01PM -0700, matthew zeier wrote:

Pre 2.0.5p3, someone posted a patch to
/opt/rt2/lib/RT/Action/Autoreply.pm
to change the from header to the Queue name.

In my environment, I changed that to use the Queue description (since
management wants a much longer From header than makes sense for a queue
name).

unless ($self->TemplateObj->MIMEObj->head->get(‘From’)) {
my $friendly_name=$self->TransactionObj->CreatorObj->RealName;

my $from_addr=$self->TicketObj->QueueObj->Description();
$self->SetHeader('From', "$from_addr <$replyto>");

}

In 2.0.5, this patch was put in. Can this be a configurable option?

  • mz

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.