Changing From Address - "via RT" bit

Sorry if this is been done to death before. Currently replies to tickets
done in RT have a from address set to:

“Greg via RT” queue@rtserver.com

How do I change the “via RT” to be something like “- My Company” so that the
from address reads something like:

“Greg - The DreamLab” queue@rtserver.com

Thx. Greg.

Sorry if this is been done to death before. Currently replies to tickets
done in RT have a from address set to:
“Greg via RT” queue@rtserver.com
How do I change the “via RT” to be something like “- My Company” …

Edit lib/RT/Action/SendEmail.pm

Around line 296 there is a block which looks like

  # TODO: this "via RT" should really be site-configurable.
  $self->SetHeader('From', "\"$friendly_name via RT\" <$replyto>");

chande the SetHeader command as appropriate e.g.

  $self->SetHeader('From', "\"$friendly_name via ICS support\" <$replyto>");

But really, it’s an admission of defeat to ask this sort of thing
without even trying to figure it out. Here’s what I did when I
wanted to change it.

% cd <TOP_OF_RT_INSTALL>
% find . -type f | xargs grep via.RT
./lib/RT/Action/SendEmail.pm:      # TODO: this "via RT" should really be site-configurable.
./lib/RT/Action/SendEmail.pm:      $self->SetHeader('From', "\"$friendly_name via RT\" <$replyto>");

Hmmm, it’s obviously text in SendEmail.pm. Total elapsed time to
fix - 60 seconds. I couldn’t have looked it up in a manual faster
than that.

-tony

Hi Tony,

I did a bit of digging - actually done a hell of a lot of digging to even
get this puppy going. But I done did it and we’re now in action. I actually
did fix it 10 minutes after sending off the help email - did a grep -R -n
"via RT" *, opened up the file, made the mod, sent a test, all honkydory. 60
seconds - true.

Thanks for the help though. But don’t be too hard on us newbies, RT is a bit
cryptic for some (including me) - it was midnight and I wanted to get home
and I’d been working on this all day. Poor me.

Thanks again. Greg.

on 21/11/02 4:09 AM, Tony Aiuto at tony@ics.com wrote: