Sorry if this is been done to death before. Currently replies to tickets
done in RT have a from address set to:
“Greg via RT” queue@rtserver.com
How do I change the “via RT” to be something like “- My Company” so that the
from address reads something like:
“Greg - The DreamLab” queue@rtserver.com
Thx. Greg.
Sorry if this is been done to death before. Currently replies to tickets
done in RT have a from address set to:
“Greg via RT” queue@rtserver.com
How do I change the “via RT” to be something like “- My Company” …
Edit lib/RT/Action/SendEmail.pm
Around line 296 there is a block which looks like
# TODO: this "via RT" should really be site-configurable.
$self->SetHeader('From', "\"$friendly_name via RT\" <$replyto>");
chande the SetHeader command as appropriate e.g.
$self->SetHeader('From', "\"$friendly_name via ICS support\" <$replyto>");
But really, it’s an admission of defeat to ask this sort of thing
without even trying to figure it out. Here’s what I did when I
wanted to change it.
% cd <TOP_OF_RT_INSTALL>
% find . -type f | xargs grep via.RT
./lib/RT/Action/SendEmail.pm: # TODO: this "via RT" should really be site-configurable.
./lib/RT/Action/SendEmail.pm: $self->SetHeader('From', "\"$friendly_name via RT\" <$replyto>");
Hmmm, it’s obviously text in SendEmail.pm. Total elapsed time to
fix - 60 seconds. I couldn’t have looked it up in a manual faster
than that.
-tony
Hi Tony,
I did a bit of digging - actually done a hell of a lot of digging to even
get this puppy going. But I done did it and we’re now in action. I actually
did fix it 10 minutes after sending off the help email - did a grep -R -n
“via RT” *, opened up the file, made the mod, sent a test, all honkydory. 60
seconds - true.
Thanks for the help though. But don’t be too hard on us newbies, RT is a bit
cryptic for some (including me) - it was midnight and I wanted to get home
and I’d been working on this all day. Poor me.
Thanks again. Greg.
on 21/11/02 4:09 AM, Tony Aiuto at tony@ics.com wrote: