Changing example.com to my domain

Evidently when I installed RT, I forgot to change the example.com domain
to my domain name. I have changed it now in the RT_SiteConfig.pm file,
but apparently this file does not get reread each time a connection is
made to rt since the rt session still says RT for example.com in the
upper left corner. I looked at the VirtualHost setup in apache to ensure
that it didn’t specify example.com, and it doesn’t. I shows the following:

<VirtualHost 192.168.1.102:80>
ServerName moe.mydomain.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
TimeOut 900

   PerlModule Apache::DBI
   PerlRequire /opt/rt3/bin/webmux.pl

   <Location />
           SetHandler perl-script
           PerlHandler RT::Mason
   </Location>

What do I have to do to reset example.com to mydomain.com?

Vicki

Have you restarted Apache?
$ service httpd restart

-anyaOn Fri, 2005-04-29 at 12:00 -0400, rt-users- request@lists.bestpractical.com wrote:

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Today’s Topics:

  1. Changing example.com to my domain (Vicki Stanfield)
  2. How to display CustomField-values in “at a glance” ?
    (Rainer Duffner)

Message: 1
Date: Fri, 29 Apr 2005 10:13:36 -0500
From: Vicki Stanfield vicki@progeny.com
Subject: [rt-users] Changing example.com to my domain
To: rt-users@lists.bestpractical.com
Message-ID: 42724F20.4060200@progeny.com
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Evidently when I installed RT, I forgot to change the example.com domain
to my domain name. I have changed it now in the RT_SiteConfig.pm file,
but apparently this file does not get reread each time a connection is
made to rt since the rt session still says RT for example.com in the
upper left corner. I looked at the VirtualHost setup in apache to ensure
that it didn’t specify example.com, and it doesn’t. I shows the following:

<VirtualHost 192.168.1.102:80>
ServerName moe.mydomain.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
TimeOut 900

   PerlModule Apache::DBI
   PerlRequire /opt/rt3/bin/webmux.pl

   <Location />
           SetHandler perl-script
           PerlHandler RT::Mason
   </Location>

What do I have to do to reset example.com to mydomain.com?

Vicki


Message: 2
Date: Fri, 29 Apr 2005 17:47:10 +0200
From: Rainer Duffner rainer@ultra-secure.de
Subject: [rt-users] How to display CustomField-values in “at a glance”
?
To: rt-users@lists.bestpractical.com
Message-ID: 427256FE.1060309@ultra-secure.de
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hi,

I managed to display non-custom-field values in these areas, but what is
the right way to access them ?

    Format => "'<a 

href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
’<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
Requestors, CustomField.Kundenname, QueueName, Priority, ExtendedStatus",

“Requestors” is displayed (after I figured out the name, from the
ColumnMap-file), but nothing from the custom-field.

This doesn’t work for me:
http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch
Does it still apply to the current RT-version?

cheers,
Rainer



RT-Users mailing list
RT-Users@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

End of RT-Users Digest, Vol 13, Issue 106


rt-users-bounces@lists.bestpractical.com wrote:

What do I have to do to reset example.com to mydomain.com?

Did you restart Apache? -bws

From: Vicki Stanfield vicki@progeny.com
Subject: [rt-users] Changing example.com to my domain
To: rt-users@lists.bestpractical.com

Evidently when I installed RT, I forgot to change the example.com domain
to my domain name. I have changed it now in the RT_SiteConfig.pm file,

When using mod_perl, most if not all of the Perl packages are loaded up
when the web server starts up. This is when RT reads the configs, etc.

Changes to RT_SiteConfig, changes to perl code, addition of _Overlay files,
and probably most other changes not actually done through the web interface
all require you to restart the web server in order to take effect.

Tom Payerle
Dept of Physics payerle@physics.umd.edu
University of Maryland (301) 405-6973
College Park, MD 20742-4111 Fax: (301) 314-9525

  1. Login as root

su

  1. Execute the following command:

service httpd restart

This will restart apache. Apache will now be aware of any changes to
configuration or source files.

-anyaOn Fri, 2005-04-29 at 12:00 -0400, rt-users- request@lists.bestpractical.com wrote:

Send RT-Users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. Changing example.com to my domain (Vicki Stanfield)
  2. How to display CustomField-values in “at a glance” ?
    (Rainer Duffner)

Message: 1
Date: Fri, 29 Apr 2005 10:13:36 -0500
From: Vicki Stanfield vicki@progeny.com
Subject: [rt-users] Changing example.com to my domain
To: rt-users@lists.bestpractical.com
Message-ID: 42724F20.4060200@progeny.com
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Evidently when I installed RT, I forgot to change the example.com domain
to my domain name. I have changed it now in the RT_SiteConfig.pm file,
but apparently this file does not get reread each time a connection is
made to rt since the rt session still says RT for example.com in the
upper left corner. I looked at the VirtualHost setup in apache to ensure
that it didn’t specify example.com, and it doesn’t. I shows the following:

<VirtualHost 192.168.1.102:80>
ServerName moe.mydomain.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
TimeOut 900

   PerlModule Apache::DBI
   PerlRequire /opt/rt3/bin/webmux.pl

   <Location />
           SetHandler perl-script
           PerlHandler RT::Mason
   </Location>

What do I have to do to reset example.com to mydomain.com?

Vicki


Message: 2
Date: Fri, 29 Apr 2005 17:47:10 +0200
From: Rainer Duffner rainer@ultra-secure.de
Subject: [rt-users] How to display CustomField-values in “at a glance”
?
To: rt-users@lists.bestpractical.com
Message-ID: 427256FE.1060309@ultra-secure.de
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hi,

I managed to display non-custom-field values in these areas, but what is
the right way to access them ?

    Format => "'<a 

href="$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
’<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’,
Requestors, CustomField.Kundenname, QueueName, Priority, ExtendedStatus",

“Requestors” is displayed (after I figured out the name, from the
ColumnMap-file), but nothing from the custom-field.

This doesn’t work for me:
http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch
Does it still apply to the current RT-version?

cheers,
Rainer



RT-Users mailing list
RT-Users@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

End of RT-Users Digest, Vol 13, Issue 106