Changing due dates (or other fields) on transactions

RT Users
1

Hello!

How would I go around making RT allow me to change the due dates and
other fields when I update a ticket?

a.

Legislation should outlaw an advertiser’s attempts to use its economic
relationships with a media enterprise to influence the enterprise not
to print or broadcast content that it would otherwise choose to
present . . . . There is little reason to allow this use of economic
power to censor others’ speech and to block the public’s access to
information or viewpoints.
- C. Edwin Baker

signature.asc (189 Bytes)

2

a.

When you are in the ticket, click "Dates" and put in the appropriate

date, then click “save changes”.

Kenn
LBNLOn 7/7/2008 10:23 AM, The Anarcat wrote:

Hello!

How would I go around making RT allow me to change the due dates and
other fields when I update a ticket?

a.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

a,

sorry, I misread your note. Make sure you are in the group that has the

“ModifyTicket” right.

Kenn
LBNLOn 7/7/2008 10:23 AM, The Anarcat wrote:

Hello!

How would I go around making RT allow me to change the due dates and
other fields when I update a ticket?

a.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Well, that’s not what I’m looking for… :slight_smile: I know I can do that, what I
would like to do is to expose some fields in the “Correspond/Reply”
screen so that I don’t have to click around as much.

Right now I need to do this:

  1. Click reply
  2. fill in a reply
  3. click update
  4. click “Dates”
  5. enter a date
  6. click update

I would like to do this:

  1. click reply
  2. fill in a reply and a due date
  3. click update

:slight_smile:

A.On Mon, Jul 07, 2008 at 11:20:13AM -0700, Kenneth Crocker wrote:

a.

When you are in the ticket, click “Dates” and put in the appropriate
date, then click “save changes”.

Kenn
LBNL

On 7/7/2008 10:23 AM, The Anarcat wrote:

Hello!

How would I go around making RT allow me to change the due dates and
other fields when I update a ticket?

a.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

signature.asc (189 Bytes)

5

I’ve not looked into doing this (and won’t have a chance today), but you
could look at how Create.html has the Basics/details options and try to
modify Update.html the same way.

The Anarcat wrote:

Well, that’s not what I’m looking for… :slight_smile: I know I can do that, what I
would like to do is to expose some fields in the “Correspond/Reply”
screen so that I don’t have to click around as much.

Right now I need to do this:

  1. Click reply
  2. fill in a reply
  3. click update
  4. click “Dates”
  5. enter a date
  6. click update

I would like to do this:

  1. click reply
  2. fill in a reply and a due date
  3. click update

:slight_smile:

A.

a.

When you are in the ticket, click “Dates” and put in the appropriate
date, then click “save changes”.

Kenn
LBNL

Hello!

How would I go around making RT allow me to change the due dates and
other fields when I update a ticket?

a.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati