Changing custom field value globally

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We have a custom field that lists client profile names. One customer
has recently changed it’s name from…let’s say “Jack” to “Jill”. As
a result, we need to alter the tickets previously marked as “Jack” to
“Jill”. Is there a way to do this easily or will I need to run an
update on the database?

Mathew Snyder
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We have a custom field that lists client profile names. One customer
has recently changed it’s name from…let’s say “Jack” to “Jill”. As
a result, we need to alter the tickets previously marked as “Jack” to
"Jill". Is there a way to do this easily or will I need to run an
update on the database?

Isn’t there a Wiki contribution for Bulk Custom Field editing? At
least, there was. I don’t seem to see it now, but I used that as the
basis for doing my own take on it. I think I was going to post a
contribution for it, but the WikiGods didn’t consider it worthy. Well,
not really, it was that since I apparently don’t have the privileges, I
can only post up to a certain amount of content, and the code I was
contributing was greater than that limit.

Eric Schultz
United Online