Changing config values

RT Users
1

Hi,

I’m looking through the existing config of an RT installation and the
RT_SiteConfig.pm has the following values:

Set($RT::rtname , “AlinkUK”);
Set($RT::Organization , “alink.uk.net”);

If I change these values to some new values, namely:

Set($RT::rtname , “TroubleTicket”);
Set($RT::Organization , “uk.alink.net”);

Will this completely break things if I dont change anything in the DB
backend?

The reasons for this are as follows:

rtname- I need something generically whitelabelled so I can fiddle
around with getting multiple complany brand’s into the same RT system
while maintaining a sense of brand identity (anybody have a better idea
here?)

organization- the domain is clearly broken.

Any suggestion appreciated

Cheers,

George Barnett, Scsa
Reality Engineer

eml: george@alink.co.za
gsm: +44 778 884 7205
www: www.alink.co.za

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2

rtname- I need something generically whitelabelled so I can fiddle
around with getting multiple complany brand’s into the same RT system
while maintaining a sense of brand identity (anybody have a better idea
here?)

If you change rtname, RT will no longer recognize the subject line as
corresponding to a particular ticket. Any new correspondance will create new
tickets instead of plugging into existing ones. We did this in our
organization, but it was early on in our use of RT and we were able to
manually merge a few tickets until all the old ones were resolved. New
tickets will work fine.

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270