Changing a user's options?

RT Users
1

Hullo :slight_smile:

Running RT4.0.5, curious if there’s a way for a SuperUser to change
another user’s options?

Specifically, we have a few queues, and some users use X queue, and others
use Y queue. I’d like to go in and set their “default” queue to the right
one for each user. Is there a way to do that?

Thanks in advance!

Best,
–Glenn

2

Hullo :slight_smile:

Running RT4.0.5, curious if there’s a way for a SuperUser to change
another user’s options?

Specifically, we have a few queues, and some users use X queue, and others
use Y queue. I’d like to go in and set their “default” queue to the right
one for each user. Is there a way to do that?

No, there is no UI for this. You can use simple command line script.

Thanks in advance!

Best,
–Glenn

Best regards, Ruslan.