Hello,
First off…I’m really enjoying RT. It’s a great product.
I’m trying to customize the SelfServe/Create.html page so that it doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.
I guess what I’m trying to say is… the updates do not show up no matter
what I do.
Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.
Hello,
First off…I’m really enjoying RT. It’s a great product.
I’m trying to customize the SelfServe/Create.html page so that it doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.
I guess what I’m trying to say is… the updates do not show up no matter
what I do.
Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.
Hello,
First off…I’m really enjoying RT. It’s a great product.
I’m trying to customize the SelfServe/Create.html page so that it
doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not
show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do
not show up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.
I guess what I’m trying to say is… the updates do not show up no
matter
what I do.
Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your
help
would be greatly appreciated.
Sorry, those were things I tried too. expect the seond one I guess, I
was just empting out the obj dir, but I have since done what you
said… but it hasn’t helped.
I’m still not seeing my changes.
I’m wondering if I messed up something in the install and the html
files that I think I should be editing aren’t the one’s it’s using.
Hello,
First off…I’m really enjoying RT. It’s a great product.
I’m trying to customize the SelfServe/Create.html page so that it
doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show
up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.
I guess what I’m trying to say is… the updates do not show up no
matter
what I do.
Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.
I figure out the problem.
even though I had copied my rt3 install to /var/www/html from /opt
(even though it seemed to want me to put it on opt) it was still using
files from /opt/rt3
my httpd.conf points to /var/www/html/rt3
but for some reason it’s looking for the files in /opt/rt3
shrug
must be a setting somewhere that I missed.
Thanks for the help/feedback.On Mon, Sep 8, 2008 at 5:54 PM, Montana Quiring montanaq@gmail.com wrote:
hmmm…
If I go into: share/html/SelfService
and rename the Create.html file
then delte the cache, and restart apache
I am still able to get to the self service - create a ticket page
this is strange. sigh
On Mon, Sep 8, 2008 at 5:47 PM, Montana Quiring montanaq@gmail.com wrote:
Sorry, those were things I tried too. expect the seond one I guess, I
was just empting out the obj dir, but I have since done what you
said… but it hasn’t helped.
I’m still not seeing my changes.
I’m wondering if I messed up something in the install and the html
files that I think I should be editing aren’t the one’s it’s using.
Hello,
First off…I’m really enjoying RT. It’s a great product.
I’m trying to customize the SelfServe/Create.html page so that it
doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show
up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.
I guess what I’m trying to say is… the updates do not show up no
matter
what I do.
Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.
I figure out the problem.
even though I had copied my rt3 install to /var/www/html from /opt
(even though it seemed to want me to put it on opt) it was still using
files from /opt/rt3
my httpd.conf points to /var/www/html/rt3
but for some reason it’s looking for the files in /opt/rt3