Changes to HTML files not showing

Hello,
First off…I’m really enjoying RT. It’s a great product.

I’m trying to customize the SelfServe/Create.html page so that it doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.

I guess what I’m trying to say is… the updates do not show up no matter
what I do. :slight_smile:

Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.

View this message in context: http://www.nabble.com/Changes-to-HTML-files-not-showing.-tp19380612p19380612.html

You have to restart Apache.

Thank you,
Micah Gersten
onShore Networks
Internal Developer

Antikx wrote:

thanks for the reply.
My list of things that I tried is pretty long, so I don’t blame you
for missing it.

Any other suggestions, please?On Mon, Sep 8, 2008 at 5:10 PM, Micah Gersten micah@onshore.com wrote:

You have to restart Apache.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com

Antikx wrote:

Hello,
First off…I’m really enjoying RT. It’s a great product.

I’m trying to customize the SelfServe/Create.html page so that it doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.

I guess what I’m trying to say is… the updates do not show up no matter
what I do. :slight_smile:

Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.

-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana

For testing, turn on RT’s $DevelMode. That will turn off the cache
you’re hitting.

For run-time changes in production, rm var/mason_data and restart
apache.On Sep 8, 2008, at 6:13 PM, Montana Quiring wrote:

thanks for the reply.
My list of things that I tried is pretty long, so I don’t blame you
for missing it.

Any other suggestions, please?

On Mon, Sep 8, 2008 at 5:10 PM, Micah Gersten micah@onshore.com wrote:

You have to restart Apache.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com

Antikx wrote:

Hello,
First off…I’m really enjoying RT. It’s a great product.

I’m trying to customize the SelfServe/Create.html page so that it
doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not
show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do
not show up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.

I guess what I’m trying to say is… the updates do not show up no
matter
what I do. :slight_smile:

Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your
help
would be greatly appreciated.


-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Sorry, those were things I tried too. expect the seond one I guess, I
was just empting out the obj dir, but I have since done what you
said… but it hasn’t helped.

I’m still not seeing my changes.

I’m wondering if I messed up something in the install and the html
files that I think I should be editing aren’t the one’s it’s using.

Any other advice?

-MontanaOn Mon, Sep 8, 2008 at 5:29 PM, Jesse Vincent jesse@bestpractical.com wrote:

For testing, turn on RT’s $DevelMode. That will turn off the cache you’re
hitting.

For run-time changes in production, rm var/mason_data and restart apache.

On Sep 8, 2008, at 6:13 PM, Montana Quiring wrote:

thanks for the reply.
My list of things that I tried is pretty long, so I don’t blame you
for missing it.

Any other suggestions, please?

On Mon, Sep 8, 2008 at 5:10 PM, Micah Gersten micah@onshore.com wrote:

You have to restart Apache.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com

Antikx wrote:

Hello,
First off…I’m really enjoying RT. It’s a great product.

I’m trying to customize the SelfServe/Create.html page so that it
doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show
up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.

I guess what I’m trying to say is… the updates do not show up no
matter
what I do. :slight_smile:

Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.


-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana

I figure out the problem.
even though I had copied my rt3 install to /var/www/html from /opt
(even though it seemed to want me to put it on opt) it was still using
files from /opt/rt3

my httpd.conf points to /var/www/html/rt3
but for some reason it’s looking for the files in /opt/rt3

shrug

must be a setting somewhere that I missed.

Thanks for the help/feedback.On Mon, Sep 8, 2008 at 5:54 PM, Montana Quiring montanaq@gmail.com wrote:

hmmm…
If I go into: share/html/SelfService
and rename the Create.html file
then delte the cache, and restart apache
I am still able to get to the self service - create a ticket page
this is strange. sigh

On Mon, Sep 8, 2008 at 5:47 PM, Montana Quiring montanaq@gmail.com wrote:

Sorry, those were things I tried too. expect the seond one I guess, I
was just empting out the obj dir, but I have since done what you
said… but it hasn’t helped.

I’m still not seeing my changes.

I’m wondering if I messed up something in the install and the html
files that I think I should be editing aren’t the one’s it’s using.

Any other advice?

-Montana

On Mon, Sep 8, 2008 at 5:29 PM, Jesse Vincent jesse@bestpractical.com wrote:

For testing, turn on RT’s $DevelMode. That will turn off the cache you’re
hitting.

For run-time changes in production, rm var/mason_data and restart apache.

On Sep 8, 2008, at 6:13 PM, Montana Quiring wrote:

thanks for the reply.
My list of things that I tried is pretty long, so I don’t blame you
for missing it.

Any other suggestions, please?

On Mon, Sep 8, 2008 at 5:10 PM, Micah Gersten micah@onshore.com wrote:

You have to restart Apache.

Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com

Antikx wrote:

Hello,
First off…I’m really enjoying RT. It’s a great product.

I’m trying to customize the SelfServe/Create.html page so that it
doesn’t
display the “Requester”, “CC” and “Attach file” fields.
I’ve created the dir SelfServe in local/html
…and copied the Create.html from share/html/SelfServe
When I edit that file the updates do not show up.
When I edit share/html/SelfServeCreate.html the updates do not show up.
After I restart apache the updates do not show up.
After I clean out the var/mason_data/obj/ folder the updates do not show
up.
When I hold down shift and click refresh on my browser (to grab a
non–cached page), the updates do not show up.
When I try a different browser, the updates do not show up.
When I set develmode to 1, the updates do not show up.

I guess what I’m trying to say is… the updates do not show up no
matter
what I do. :slight_smile:

Any suggestions please?
I’m trying to put the selfserve page into production ASAP, so your help
would be greatly appreciated.


-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana


-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana

-Montana

My Netvibes page:
http://www.netvibes.com/antikx#About_Montana

Montana Quiring wrote:

I figure out the problem.
even though I had copied my rt3 install to /var/www/html from /opt
(even though it seemed to want me to put it on opt) it was still using
files from /opt/rt3

my httpd.conf points to /var/www/html/rt3
but for some reason it’s looking for the files in /opt/rt3

shrug

must be a setting somewhere that I missed.

Thanks for the help/feedback.
RT_SiteConfig.pm

Chaim Rieger