Changed site to SSL -- no username/password prompt?

RT Users
1

This is probably FAQ but I’ve been searching and coming up dry.

We changed the site to SSL. Setup the apache vhost correctly.
Changed the webbaseurl in RT_SiteConfig. Changed the mailgate
aliases. Stopped apache and cleared the mason cache.

It’s working just fine in an Apache sense. Mailgate is working fine
and submitting tickets. We’re getting notifications about new tickets
and updated tickets.

…but we can’t login. The login page has no username/password
prompt. The login page is otherwise whole and displays correctly.
There’s just no username/password prompt. No where to enter our login
information.

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

2

In specific, the titlebox content is empty.

Login 3.8.2 
 <hr class="clear" />
On Feb 19, 2009, at 9:35 AM, Jo Rhett wrote: > This is probably FAQ but I've been searching and coming up dry. > > We changed the site to SSL. Setup the apache vhost correctly. > Changed the webbaseurl in RT_SiteConfig. Changed the mailgate > aliases. Stopped apache and cleared the mason cache. > > It's working just fine in an Apache sense. Mailgate is working fine > and submitting tickets. We're getting notifications about new tickets > and updated tickets. > > ...but we can't login. The login page has no username/password > prompt. The login page is otherwise whole and displays correctly. > There's just no username/password prompt. No where to enter our login > information. > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sales@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

3

In specific, the titlebox content is empty.

Login 3.8.2 
<hr class="clear" />

Sounds like you’ve set WebExternalAuth to 1 and
WebFallbackToInternalAuth to 0

-kevin

4

Sounds like you’ve set WebExternalAuth to 1 and
WebFallbackToInternalAuth to 0

Bingo. Where can I send the beer?

For a bonus question: why did this work in non-ssl mode? I remember
setting this way way way back when we though we’d use http auth, but
realized it was easier to just have our internal password management
change the passwords in RT’s database :wink:

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness