Change user email changes requested tickets

RT Users
1

I’ve had a couple users who have changed their email addresses. Now when
they goto the Start page, they don’t see any of their requested tickets.

What tables need updating in the database?

matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

2

You should just need to update the user’s email address in the ‘users’ section
of the web admin tool.On Tue, Dec 04, 2001 at 11:18:08AM -0800, matthew zeier wrote:

I’ve had a couple users who have changed their email addresses. Now when
they goto the Start page, they don’t see any of their requested tickets.

What tables need updating in the database?

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

You should just need to update the user’s email address in the ‘users’
section
of the web admin tool.

I did and that’s when all the other tickets disappeared. If I change it
back to what it used to be, I can see my requested tickets. Any thoughts?

I’ve had a couple users who have changed their email addresses. Now
when

4

It’s possible that those tickets were created with the user as an “email address” watcher, rather than as an actual RT user.

You might be able to make this happy by doing a search for all the tickets
that have the user’s address as a requestor and adding and deleting
requestors as appropriate. As of 2.0.9, RT makes sure that a requestor
is always a user and never just an email address.

-jOn Tue, Dec 04, 2001 at 12:15:54PM -0800, matthew zeier wrote:

You should just need to update the user’s email address in the ‘users’
section
of the web admin tool.

I did and that’s when all the other tickets disappeared. If I change it
back to what it used to be, I can see my requested tickets. Any thoughts?

On Tue, Dec 04, 2001 at 11:18:08AM -0800, matthew zeier wrote:

I’ve had a couple users who have changed their email addresses. Now
when
they goto the Start page, they don’t see any of their requested tickets.

What tables need updating in the database?

–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.