Change ticket status to "Waiting for approval"

RT Users
1

Normally I wouldn’t ask this question without doing some more research
on my own, but I’m under the gun to get this setup as soon as possible.

I have done a fresh installation of RT 3.8.3, enabled the ___Approvals
queue, added the following scrip and templates:

Description: Create CR Approval Condition: On Create Action: Create Tickets Template: Change Request Approval Stage: TransactionCreate ===Create-Ticket: Approval Refers-To: TOP Queue: ___Approvals Owner: jwinder Requestors: {$Tickets{TOP}->Requestors} Depended-On-By: TOP Type: approval Content-Type: text/plain Due: {time + 86400} Content: Someone has created a ticket. you should review and approve it, so they can get to work. ENDOFCONTENT

The approval system seems to be working with one minor irritation. In my
general queue, when a ticket is waiting for approval its status is
(pending 1 other ticket), it would be awesome if it would say (waiting
for approval) or something similar.

I’ll have this same issue later when I’ll want to setup a "for testing"
queue and have the status say (in testing).

Thanks in advance for any help someone can give me, I do appreciate it.

Jeremy

2

Normally I wouldn’t ask this question without doing some more research
on my own, but I’m under the gun to get this setup as soon as
possible.

I have done a fresh installation of RT 3.8.3, enabled the ___Approvals
queue, added the following scrip and templates:

Description: Create CR Approval Condition: On Create Action: Create Tickets Template: Change Request Approval Stage: TransactionCreate ===Create-Ticket: Approval Subject: CR Approval for: {$Tickets{TOP}->Id} - {$Tickets{TOP}- >Subject} Refers-To: TOP Queue: ___Approvals Owner: jwinder Requestors: {$Tickets{TOP}->Requestors} Depended-On-By: TOP Type: approval Content-Type: text/plain Due: {time + 86400} Content: Someone has created a ticket. you should review and approve it, so they can get to work. ENDOFCONTENT

The approval system seems to be working with one minor irritation.
In my
general queue, when a ticket is waiting for approval its status is
(pending 1 other ticket), it would be awesome if it would say (waiting
for approval) or something similar.

It should be showing (pending approval) if it depends on an active
approval
ticket. You can find the display code in Elements/RT__Ticket/ColumnMap

-kevin