Is it possible to change the status names of a ticket. say instead of open
we wanted working? Or is it hardcoded everywhere?
John
<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”
John Gedeon wrote:
Is it possible to change the status names of a ticket. say instead of open
we wanted working? Or is it hardcoded everywhere?
Anything’s possible, but yes, it is hardcoded, so you’d have to
fiddle a bit. You probably only want to change the way “open”
is displayed in the webUI and maybe a template or two, leaving
the database representation as “open” …
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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