Change ticket dispaly

RT Users
1

I’m very much a Perl newbie but would like to make a change to the ticket
display.

In Ticket Display under the People element, rather than have the Requestor’s
Name and , I’d like it to show RealName .

I started walking my way through Display.html, then ShowGroupMembers,
ShowPeople, ShowUserEntry…but it’s a live system and I’d rather not hack
my way through it.

Is this a simple change? Can anyone give me some hints or point me in the
right direction?

Thanks!

Steve

2

Never mind…for whatever reason, it took a few days for this email to hit
the list. Figured it out by making a local copy of ShowUserEntry and made my
changes in there.

ThxFrom: Hersker, Steve [mailto:SHersker@TNGUS.com]
Sent: Tuesday, January 24, 2006 12:56 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Change ticket dispaly

I’m very much a Perl newbie but would like to make a change to the ticket
display.

In Ticket Display under the People element, rather than have the Requestor’s
Name and , I’d like it to show RealName .

I started walking my way through Display.html, then ShowGroupMembers,
ShowPeople, ShowUserEntry…but it’s a live system and I’d rather not hack
my way through it.

Is this a simple change? Can anyone give me some hints or point me in the
right direction?

Thanks!

Steve

3

When I go through the process of Extract Article… I
select “Extract Article” then “BOBS FAQ”; the first
part of the ticket I select the drop down and pick
“Wiki”. I hit “Create” but I’m pushed to a new
creation of RTFM doc but without the ticket info I had
selected inside the Wiki field.

I’m running RT 3.4.4, RTFM-2.2.0RC1 On Red Hat EL4

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around

4

When I change my apache2 to use SSL I get the You’re
almost there screen. This happened when I was on 3.2
and 3.4.
Anyone else seen this?

cat /etc/httpd/conf/httpd.conf
…
<VirtualHost *:80>
ServerName Bipoppa.motown.com
Alias /rt /opt/rt3/share/html
ServerAdmin MarviGaye@motown.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

cat RT_SiteConfig.pm
…
Set($WebBaseURL, “https://Bipoppa.motown.com”);

Any help and I’ll buy lunch.

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around

5

Thank you for your reply… I do have
<VirtualHost *:80>
set to
<VirtualHost *:443>
When attempting to get it working in SSL… I just
placed it back to a working mode and posted the
question without changing the port… hehe Sorry.

When I change my apache2 to use SSL I get the You’re
almost there screen. This happened when I was on
3.2
and 3.4.
Anyone else seen this?

cat /etc/httpd/conf/httpd.conf
…
<VirtualHost *:80>
ServerName Bipoppa.motown.com
Alias /rt /opt/rt3/share/html
ServerAdmin MarviGaye@motown.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

cat RT_SiteConfig.pm
…
Set($WebBaseURL, “https://Bipoppa.motown.com”);

Any help and I’ll buy lunch.

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from
O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around