Change the Forward Template

RT Users
1

Hi,

Does anyone know if its possible to change the Forward template ?

If I go to the Action Button and Select forward I enter a email address and
the email get sent with a attachment with the ticket details

I would like to remove the attachment and just have the details of the
ticket attached.

View this message in context: http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240.html

2

Hi,

To change what gets forwarded you should override forward action, not
template.On Tue, Jun 11, 2013 at 4:09 PM, globo michael.obrien@globoforce.comwrote:

Hi,

Does anyone know if its possible to change the Forward template ?

If I go to the Action Button and Select forward I enter a email address and
the email get sent with a attachment with the ticket details

I would like to remove the attachment and just have the details of the
ticket attached.

–
View this message in context:
http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Hi Ruslan,

Could you send me on details of how to do this. Im abit of a newbie.

Thanks

View this message in context: http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240p54242.html