Change Subject When Resolving

RT Users
1

Hello Everyone,

We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I’ve noticed this for
RT 4.0.6 and 4.0.17, although I haven’t been able to try it on 4.2.x yet.
Can anyone confirm if this is a bug or if it’s something mis-configured?

Thanks,
Nate

2

Hello Everyone,

We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I’ve noticed this
for RT 4.0.6 and 4.0.17, although I haven’t been able to try it on 4.2.x
yet. Can anyone confirm if this is a bug or if it’s something
mis-configured?

Thanks,
Nate

As far as I understand it, changing the subject line when resolving,
commenting & replying will only set it for that transaction. To change
it permanently you’ll want to change it via the ticket details.

3

That makes sense. I might try to create a Scrip to update the ticket
subject, since it would be very convenient for this particular application.

Thanks!On Thu, Jan 9, 2014 at 4:16 PM, Tim Wiley tim@marchex.com wrote:

On 01/09/2014 01:10 PM, Nathan Baker wrote:

Hello Everyone,

We recently noticed that if you change the subject of a ticket while you
are resolving it, the change does not take effect. I’ve noticed this
for RT 4.0.6 and 4.0.17, although I haven’t been able to try it on 4.2.x
yet. Can anyone confirm if this is a bug or if it’s something
mis-configured?

Thanks,
Nate

As far as I understand it, changing the subject line when resolving,
commenting & replying will only set it for that transaction. To change it
permanently you’ll want to change it via the ticket details.