Change string with callback possible?

RT Users
1

I would like to change the default string about the content box when
creating a ticket depending on the queue name. The current text is
‘Describe the issue below’ and I’d like to change it to be something
more queue specific. I figured I might be able to do this with a
callback, but I’m not sure how to do it.

Any ideas?

Thanks

John Alberts
Hosted Services
Exlibris USA
john.alberts@exlibrisgroup.com

2

I would like to change the default string about the content box when
creating a ticket depending on the queue name. The current text is
‘Describe the issue below’ and I’d like to change it to be something
more queue specific. I figured I might be able to do this with a
callback, but I’m not sure how to do it.

You cannot do this with a callback, you have to patch the template
share/html/Ticket/Create.html and share/html/SelfService/Create.html if
needed.