We are using RT 4.4.3 and I’m still relatively new so looking for the best option. Any help is appreciated!
The scenario: I have Google forms response notification (content includes form answers and email address of the requestor) – which is being sent from our support gmail address as the requestor into RT. The issue is that we have to manually change the requestor from our gmail address to the actual requestor’s email address submitted with the form data.
One option I looked into was the RT::Extension CommandByMail-3.00. I’m not certain how well this works in RT 4.4.3 but might give this a try. I can format the notification email such that there could be a line that was just: Requestor: <email_address>
Is there an easy way to do this with a Scrip or would CommandByMail be the best route? I’m not too experienced with Perl.