Hello all,
how can I change the order of my Queues ???
Many Thanks
Order?? You refers to priority?? Or, text in combo??
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
http://www.altran.es www.altran.es
size=2 width=“100%” align=center>De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Tariq
Doukkali
Enviado el: martes, 10 de febrero de 2009 15:32
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] change Queue order !!!
Hello all,
how can I change the order of my Queues ???
Many Thanks
What do you mean? The queue order inside the quicksearch? This is in
alphabetical order or do you mean inside a queue, the order of tickets? For
this have a look for global setting inside RT_SiteConfig.pm or under user
prefs for user based.
Torsten2009/2/10 Tariq Doukkali tariq.doukkali@autoform.de
Hello all,
how can I change the order of my Queues ???
Many Thanks
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
MFG
Torsten Brumm
Hello,
I mean the queue order inside the quicksearch.
ThanksVon: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!
What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.
Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali@autoform.demailto:tariq.doukkali@autoform.de>
Hello all,
how can I change the order of my Queues ???
Many Thanks
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.commailto:sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
MFG
Torsten Brumm
Hello Alberto,
many Thanks for your answer !!!
The right’s configurations are ok. The only problem is, that on the quick search tab the queues are sorted alphabetically. And I will define my own sorting order (not alphabetically) !!!
Chau ;-))Von: Alberto Villanueva [mailto:alberto.villanueva@altran.es]
Gesendet: Mittwoch, 11. Februar 2009 10:23
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!
Hello Tariq!
You have to modify the “RT_Config.pm” file, or creating a new file where you generate the new combobox (or textbox,…).
But I suspect the problem is about permissions. Are they right?? Because my customers (each customer, see a concrete queue) only watch their queues 
Best regards from Spain!
ALBERTO VILLANUEVA VAL
Consultor
[cid:image001.jpg@01C98C33.C97664D0]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.eshttp://www.altran.es
De: Tariq Doukkali [mailto:tariq.doukkali@autoform.de] Enviado el: miércoles, 11 de febrero de 2009 10:07 Para: Alberto Villanueva Asunto: AW: [rt-users] change Queue order !!!
Hello,
I want change the sorting order of RT-queues, because our external customers (unprivileged users) can see only one queue “inbox”. Also Unprivileged users can create tickets only on this queue.
After a supporter is notified, that a ticket is created, this supporter log on the server and move the ticket from inbox to the appropriate queue. The problem is, that when a support log on RT-system the inbox queue appear on the middle of the site. We have about 40 queues !!!
Therefore I want change the sorting order of my queues so, that when a supporter log on, he will see inbox queue on the TOP of Quick-search tab.
Best regards from Germany,
Tariq
Von: Alberto Villanueva [mailto:alberto.villanueva@altran.es]
Gesendet: Mittwoch, 11. Februar 2009 09:57
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!
Hello Tariq,
Could I ask to you why you want to do that??
Regards,
ALBERTO VILLANUEVA VAL
Consultor
[cid:image001.jpg@01C98C33.C97664D0]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.eshttp://www.altran.es
De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Tariq Doukkali Enviado el: miércoles, 11 de febrero de 2009 7:45 Para: Torsten Brumm CC: rt-users@lists.bestpractical.com Asunto: Re: [rt-users] change Queue order !!!
Hello,
I mean the queue order inside the quicksearch.
Thanks
Von: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!
What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.
Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali@autoform.demailto:tariq.doukkali@autoform.de>
Hello all,
how can I change the order of my Queues ???
Many Thanks
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.commailto:sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
MFG
Torsten Brumm