Change Queue order!

Hello all,

how can I change the order of my Queues ???

Many Thanks

Order?? You refers to priority?? Or, text in combo??

Regards,

ALBERTO VILLANUEVA VAL

Consultor

Altran

ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57

http://www.altran.es www.altran.es

size=2 width=“100%” align=center>De: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Tariq
Doukkali
Enviado el: martes, 10 de febrero de 2009 15:32
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] change Queue order !!!

Hello all,

how can I change the order of my Queues ???

Many Thanks

What do you mean? The queue order inside the quicksearch? This is in
alphabetical order or do you mean inside a queue, the order of tickets? For
this have a look for global setting inside RT_SiteConfig.pm or under user
prefs for user based.

Torsten2009/2/10 Tariq Doukkali tariq.doukkali@autoform.de

Hello all,

how can I change the order of my Queues ???

Many Thanks


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

Hello,

I mean the queue order inside the quicksearch.

ThanksVon: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!

What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.

Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali@autoform.demailto:tariq.doukkali@autoform.de>

Hello all,

how can I change the order of my Queues ???

Many Thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.commailto:sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de

Hello Alberto,

many Thanks for your answer !!!

The right’s configurations are ok. The only problem is, that on the quick search tab the queues are sorted alphabetically. And I will define my own sorting order (not alphabetically) !!!

Chau ;-))Von: Alberto Villanueva [mailto:alberto.villanueva@altran.es]
Gesendet: Mittwoch, 11. Februar 2009 10:23
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!

Hello Tariq!

You have to modify the “RT_Config.pm” file, or creating a new file where you generate the new combobox (or textbox,…).

But I suspect the problem is about permissions. Are they right?? Because my customers (each customer, see a concrete queue) only watch their queues :slight_smile:

Best regards from Spain!

ALBERTO VILLANUEVA VAL
Consultor
[cid:image001.jpg@01C98C33.C97664D0]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.eshttp://www.altran.es


De: Tariq Doukkali [mailto:tariq.doukkali@autoform.de] Enviado el: miércoles, 11 de febrero de 2009 10:07 Para: Alberto Villanueva Asunto: AW: [rt-users] change Queue order !!!

Hello,

I want change the sorting order of RT-queues, because our external customers (unprivileged users) can see only one queue “inbox”. Also Unprivileged users can create tickets only on this queue.

After a supporter is notified, that a ticket is created, this supporter log on the server and move the ticket from inbox to the appropriate queue. The problem is, that when a support log on RT-system the inbox queue appear on the middle of the site. We have about 40 queues !!!

Therefore I want change the sorting order of my queues so, that when a supporter log on, he will see inbox queue on the TOP of Quick-search tab.

Best regards from Germany,
Tariq

Von: Alberto Villanueva [mailto:alberto.villanueva@altran.es]
Gesendet: Mittwoch, 11. Februar 2009 09:57
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!

Hello Tariq,

Could I ask to you why you want to do that??

Regards,

ALBERTO VILLANUEVA VAL
Consultor
[cid:image001.jpg@01C98C33.C97664D0]
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.eshttp://www.altran.es


De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de Tariq Doukkali Enviado el: miércoles, 11 de febrero de 2009 7:45 Para: Torsten Brumm CC: rt-users@lists.bestpractical.com Asunto: Re: [rt-users] change Queue order !!!

Hello,

I mean the queue order inside the quicksearch.

Thanks

Von: Torsten Brumm [mailto:torsten.brumm@googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!

What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based.

Torsten
2009/2/10 Tariq Doukkali <tariq.doukkali@autoform.demailto:tariq.doukkali@autoform.de>

Hello all,

how can I change the order of my Queues ???

Many Thanks

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.commailto:sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.torsten-brumm.de