Change queue after N time


I would like to change an open ticket from one queue to another after
one day (or some other configurable period) if nobody has taken the
ticket yet, but I’m a little confused.

First I was trying to create a scrip on the “On priority change”, but
I’m not sure when it happens. (if somebody can give some direction on
this point I will be glad too).

Anyway, I’m a little lost, any help is welcome.


F�bio Catunda.