Change priority while replying

1

Hello all,

On RT 5 we’re looking for some way to have the Priority field exposed while replying to a ticket. This would mean we can change priority manually and reply at the same time instead of going to “Basics” to change the priority. Is this possible?

Thx in advance.

2

I think this should be enough:

<div class="form-row">
  <div class="label col-3">Priority</div>
  <div class="value col-9">
    <& /Elements/SelectPriority,
        Name     => 'Priority',
        Default  => $Ticket->Priority,
        QueueObj => $Ticket->QueueObj,
    &>
  </div>
</div>
<%ARGS>
$Ticket
</%ARGS>

Added to local/html/Callbacks/MyCode/Ticket/Update.html/AfterWorked

3

Great knation, that did the trick!!!

Thx!!!