Change owner of a ticket

RT Users
1

Hi all,

is it possible to change the owner of a ticket?

I’m planning to use RT but the customers should not open a ticket
themselves but call a hotline and they open the ticket for the
customers. So the opener of the ticket should not be the owner but
should have the possibility to select the customer from a drop-list.

Regards,
David

2

Hi all,

is it possible to change the owner of a ticket?

Yes.

I’m planning to use RT but the customers should not open a ticket
themselves but call a hotline and they open the ticket for the
customers. So the opener of the ticket should not be the owner but
should have the possibility to select the customer from a drop-list.

The ‘requestor’ (person having the problem) and ‘owner’ (person
responsible for solving the problem) can be changed all the time.

In the UI, when You create a ticket, there is no drop down list for the
requestor, because new requestors are added all the time (in our case,
every tim a new user has a first problem). there is a drop down for the
owner, though.

Regards,
Harald