Hi,
We use self-service and allow users to create new tickets on our RT Website. When they go to create a new ticket, they are shown a list of queues available to them and click on the queue of their choice. The queues are listed in alphabetical order. Is there a way to put one queue - the one that is the most probable/popular - at the the top of the list, and out of the alphabetical order?
Regards,
Duncan.
We use self-service and allow users to create new tickets on our RT
Website. When they go to create a new ticket, they are shown a list of
queues available to them and click on the queue of their choice. The
queues are listed in alphabetical order. Is there a way to put one
queue - the one that is the most probable/popular - at the the top of
the list, and out of the alphabetical order?
At this time, your options are something like:
a) Name your Queue “1. Special Queue” (people do this apparently).
b) Create an Overlay of CreateTicketInQueue.html
http://requesttracker.wikia.com/wiki/Customizing
c) Send a patch adding a callback to modify the Queues collection in
CreateTicketInQueue.html so that you can make the customization
more cleanly.
-kevin