Thanks, got it.
If any one knows of a script or a way to actually edit the content I would
be very much interested.
As a newbie to RT I don’t feel yet comfortable with the database schema, but
if someone could hint me what are the tables/fields I need to edit and some
warning what not to touch I may venture a perl script to do so…
SergioFrom: email@example.com [mailto:firstname.lastname@example.org]On
Behalf Of Phil Homewood
Sent: Monday, January 27, 2003 8:27 PM
Subject: Re: [rt-users] change/modify tickets
Sergio Cesar wrote:
As an admin of the system, how can I change the subject, sender and the
content of a ticket?
subject: changeable from the “basics” menu/tab when viewing the ticket
sender (aka requestor): changeable from the “people” menu/tab
content: you cannot generally do that.
3- How do I set the start and due date automatically when the ticket is
start is typically set when work is started on the ticket; due is set
by default under Configuration->Queues->queue->“Requests should be due in:”
… hmm, except that does not seem to work for me. Either I broke
something in the move to Time::ParseDate, or there’s a bug…
See the following URL for a possible fix:
Phil Homewood, Systems Janitor, www.SnapGear.com
email@example.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances
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