Hi, I was trying to change lifecycle ‘approvals’ on my two Queues into ‘default’ because I can not change ticket between these two lifecycles , this is what i tried , I added this in RTConfig.pm right before lifecycle definition (where it originaly was before editing) also i heard somewhere maps should be outside lifecycle which it is in this case.
RT 4.0.7
Code i entered
=cut
maps => {
‘approvals → default’ => {
'new' => 'new',
‘open’ => ‘open’,
‘stalled’ => ‘stalled’,
‘resolved’ => ‘resolved’,
‘rejected’ => ‘rejected’,
‘deleted’ => ‘deleted’,
# …
},
# …
},
This still doesn’t work I get same message that there are no mappings between Queues (which are in different lifecycles)
any help appreciated
thank you
Nikola