Change default ticket status

RT Users
1

All,

I would like to have the following ticket status options instead of the
defaults.

New
Assigned
3rd Party
Work In Progress
On Hold - Monitoring
Waiting on Customer
Closed
Resolved

Is it possible to use spaces in the status fields? Any help would be
appreciated.

View this message in context: http://requesttracker.8502.n7.nabble.com/Change-default-ticket-status-tp57269.html

2

I would like to have the following ticket status options instead of the
defaults.

New
Assigned
3rd Party
Work In Progress
On Hold - Monitoring
Waiting on Customer
Closed
Resolved

Is it possible to use spaces in the status fields? Any help would be
appreciated.

All of those are fine, spaces and dashes in status names are fine.
You want to read:

http://bestpractical.com/docs/rt/latest/customizing/lifecycles.html
http://bestpractical.com/docs/rt/latest/RT_Config.html#Lifecycles

and the branch which is working on updating the first link

https://github.com/bestpractical/rt/blob/4.0/new-status-pod/docs/customizing/lifecycles.pod

-kevin