Change default queue in "Quick ticket creation" area

Hi all,

How do I change the default queue that is selected in the quick ticket
creation area? Doing some research led me to the “Default queue” drop
down in user preferences, and this does indeed change the queue that is
selected by default next to the “New ticket in” button at the top right,
but it does not change the selected queue for the “Quick Ticket
Creation” box.

Any help is greatly appreciated. Thanks!

Hi Russell,

Have you tried this setting in RT_SiteConfig.pm?

Set($DefaultQueue, ‘My Default Queue Name Here’);

I think that’s what is defining it for my global settings, rather than the per user setting in the UI. More info on that setting is at https://bestpractical.com/docs/rt/latest/RT_Config.html

Aaron> On Sep 23, 2015, at 9:55 AM, Russell Jones russell-list@jonesmail.me wrote:

Hi all,

How do I change the default queue that is selected in the quick ticket creation area? Doing some research led me to the “Default queue” drop down in user preferences, and this does indeed change the queue that is selected by default next to the “New ticket in” button at the top right, but it does not change the selected queue for the “Quick Ticket Creation” box.

Any help is greatly appreciated. Thanks!