A customer have asked us for not receiving notifications of his own ticket replies. I’m agree with him because I think he doesn’t need to be notified on a message sended by himself.
I have been doing some tests. When I disable the “On Correspond Notify Requestors and Ccs” scrip for the corresponding queue, the Requestor doesn’t receive his own replies anymore, but neither mine.
How can I change this behaviour? Can RT send mails to Requestor only when is not himself who replies?
Thanks for your help.