I changed a customer name in XYZ only my colluegues would like to see ABC as example.
How can I change that? Tried it via the GUI but when I try that Service Now wouldn’t work.
The list of values in the main picture are what generate the options in the second picture - they are the potential values that the drop down can take.
When you say “ServiceNow won’t work” what do you mean? Are you linking RT to ServiceNow somehow so need to keep the values available in sync?