Change columns in ticket results


We run RT 3.4

When we click on a queue in quick search a new result page is displayed.
We want to change some of the “headings” on this page. We want to delete the Queue and Told column and add some customs fields column we have created. I have not managed to figure out where this “headings” are set.
I thought it will be in results.html, but I can’t see it.

I hope someone can help me here.


Hilde Therese Lauvset Rafaelsen
IT-avdelingen, Universitetet i Tromsø
Tlf: +47 77 64 58 01

It’s easier than you think, first make a new query with Query builder in RT with the search format you want to use, the click in Advanced option from the menu, you will get two text boxes, first one with the query and second one with the result format. Copy result format and edit /opt/rt3/etc/ you need to add if doesn’t exist:

Set ($DefaultSearchResultFormat, qq{result_format_from_query_builder});

Restart apache and that’s all.

Juan Ramón Alfageme Mata. Soporte ICM +34 91 787 23 00