Change all correspond to BCC

RT Users
1

because people don’t use reply, and always use reply all, i’d like to change all correspond to BCC. it would seriously cut down on the email spam.

2

Depending on your setup, I believe the NotifyAdminCc action sends as Bcc. Can your users on a ticket be added as AdminCc?

3

Looking at the code, the other option I think would be to overlay RT::Action::Notify to allow for core roles to take a type argument like we do for custom role notifications

4

no. decidedly not. we have queues with emails coming in from outside the company.

5

Then the easiest way would be to overlay RT::Action::Notify so that requestor is Bcc instead of To when email is generated

6

rq is less the problem, it’s the CC.