because people don’t use reply, and always use reply all, i’d like to change all correspond to BCC. it would seriously cut down on the email spam.
Depending on your setup, I believe the NotifyAdminCc action sends as Bcc. Can your users on a ticket be added as AdminCc?
Looking at the code, the other option I think would be to overlay RT::Action::Notify to allow for core roles to take a
type argument like we do for custom role notifications
no. decidedly not. we have queues with emails coming in from outside the company.
Then the easiest way would be to overlay RT::Action::Notify so that requestor is Bcc instead of To when email is generated
rq is less the problem, it’s the CC.