Kenn,
our infrastructure is as described below.
I hoped I shall give right just to change the list Values ()
without being able to change other information.
It’s all right, we can live with this.
Thanks for your help
Horst
a ï¿œcrit :
Horst,
I’m sorry. It wasn’t clear to me when you stated “change the value” if
you meant within a ticket or in the definition. To change the value "in
the definition", you have to grant the “AdminCustomField” to the
appropriate group. To modify values for a CF “in a ticket”,
“ModifyCustomField”. We only allow our System Admin group to have the
“AdminCustomField” rights for “global” CFs. For a CF that is for a
specific queue, we grant that right to the Technical support group
only.
I’m not familiar with your infrastructure, so I don’t know what else I
can tell you. Hope this helps.
Kenn
LBNL
Kenn,
Thanks four your answer.
CF are for specific queues and specific group and I have defined the
appropriate rights.
But what I wish, is to give the right to only add or remove values
and
not to change
others properties like the “Name”, “Description”, “Type”, “Applies
to”,
“Validation”, “Link values to” and “Include page”.
Is this possible ?
Horst
Le Vendredi, 2. Mai 2008 ￜ 20:13, Kenneth Crocker
KFCrocker@lbl.gov a ï¿œcrit :
Horst,
What other rights do those users have and are they “Global” rights
or
for a specific queue? Are they rights granted to individual users or
user only in a certain group? Is the CF applied to ALL queues or
just
that specific one? Normally, one would have to go to
Configuration->Custom Field->Group Rights and grant the appropriate
rights to the correct group or user, depending on how your
infrastructure is set up, but you didn’t specify whether you grant
rights to users individually, globally or only in groups. That would
help.
Kenn
LBNL
I need to give some users the right to only add/remove values for
a “select one from many” custom field.
It is possible ? What are the rights which must be defined ?
Thanks for your help.
Horst
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