Hello,
I added a CF that holds ticket closure codes. My question is, how do I
make it mandatory to select a code before the status is changed to
close and make it so no matter how you close the ticket (jumbo, batch,
single), it must be filled out? My first idea is to make a custom CGI
that holds the codes and then uses the CLI tool to update and close
the ticket.
Thanks!
-Erik-
Hello,
I added a CF that holds ticket closure codes. My question is, how do I
make it mandatory to select a code before the status is changed to
close and make it so no matter how you close the ticket (jumbo, batch,
single), it must be filled out? My first idea is to make a custom CGI
that holds the codes and then uses the CLI tool to update and close
the ticket.Thanks!
You need to hack the RT API so tht RT:
:SetStatus checks
that the CF is set before it closes the ticket. You may still run
into trouble if the web UI updates ticket status before it
updates custom fields…
-Todd
Hello,
I added a CF that holds ticket closure codes. My question is, how do I
make it mandatory to select a code before the status is changed to
close and make it so no matter how you close the ticket (jumbo, batch,
single), it must be filled out? My first idea is to make a custom CGI
that holds the codes and then uses the CLI tool to update and close
the ticket.Thanks!
You need to hack the RT API so tht RT:
that the CF is set before it closes the ticket. You may still run
into trouble if the web UI updates ticket status before it
updates custom fields…-Todd
Thanks for the Help.
I have setup a CF as a “Ticket Transactions”. This is working as
expected by putting the CF.CloseCode on all the transactions windows.
Since this will not display the selected choice like the normal CF’s.
I created another CF.ClosedAs. I’m trying to write a User Defined
Scrip to pull the CF.CloseCode choice and put it into CF.ClosedAs. I
dont see really any documentation on how to pull the info from
CF.CloseCode TransactionObj. Any help on how I get that data out would
be nice.
-Erik-