Certain Tickets entered via email coming up blank?

I’m running rt-3.0.1, just having upgraded from 2.x. And I think this is the
very first major problem I’ve run into. (yes, I love RT :slight_smile:

Certain emails into RT generate blank tickets - no subject, no requestor,
etc.

I’m seeing this problem under Slackware Linux, Perl 5.8, mod_perl 1.27,
Apache 1.x and under the same software environment on Solaris 2.7.

/home/rt3/bin/rt-mailgate --queue general --debug --action correspond --url http://localhost:81/ </tmp/message
Connecting to http://localhost:81//REST/1.0/NoAuth/mail-gateway at /home/rt3/bin/rt-mailgate line 407, <> chunk 1.
ok
Ticket: 16525
Queue: general
Owner: Nobody
Status: new
Subject:
Requestor:

Is anyone else seeing this problem?

Using strace under Linux, it looks like the problem is with how RT parses
the message on the back end, and not with rt-mailgate:

13334 read(4, “HTTP/1.1 200 OK\r\nDate: Sat, 10 May 2003 13:00:10
GMT\r\nServer: Apache/1.3.27 (Unix) mod_perl/1.27\r\n
Set-Cookie: RT_SID=82e6b03cccb33c72889d6c08e9a61721; path=/\r\nConnection:
close\r\nTransfer-Encoding: chunked\r\nContent-Type: text/html;
charset=utf-8\r\n\r\n50 \r\nok\nTicket: 16523\nQueue: general\nOwner:
Nobody\nStatus: new\nSubject:
\nRequestor: \n\r\n”, 1024) = 335

Any suggestions? I can provide a message that causes the problem if that
helps.

Michael ‘Moose’ Dinn, Twisted Pair Network Consulting Incorporated
dinn@twistedpair.ca // 902 423 4700 (voice) // 902 423 8407 (fax)

Colocate your server in our underground bunker!

I’m running rt-3.0.1, just having upgraded from 2.x. And I think this is the
very first major problem I’ve run into. (yes, I love RT :slight_smile:

Certain emails into RT generate blank tickets - no subject, no requestor,
etc.

Any suggestions? I can provide a message that causes the problem if that
helps.

By all means. Test cases are the only thing that make it possible to
debug this class of bugs. please attach one of those messages to a
bug report to rt-3.0-bugs at fsck.com.

http://www.bestpractical.com/rt – Trouble Ticketing. Free.