I’m struggling a lot to understand how to configure Apache for RT.
I have gone through the documentation in the “Web deployment” section
but I don’t understand
what am I supposed to do. Under the apache section it talks about
"mod_fastcgi" and “mod_fcgid”.
Do I have these modules? What I add to “httpd.conf” depends on which one
of these modules I have or use?
I also borrowed the RT essentials book from our library but the book is
a bit out-of date and talks about RT3. There are a number of how-to’s
online available but all a bit different to each other. I presume that
is because they are written by people who know what they are doing so
they config things they way, they believe is right.
Whenever I try to view RT I get this error: Forbidden, You don’t have
permission to access /rt4 on this server. In a desperate attempt to
solve this permissions issue I did: "chown apache:apache -R /opt/rt4"
but with no luck.
I’m stuck at the moment because I don’t know how to use Apache, so I am
asking for your help, please.
Below are my current configurations. When you can, please let me know
what I should do/correct.
Apache/2.4.6 (CentOS 7)
RT_SiteConfig.pm looks like this:
Set( $rtname, ‘AD’);
Set( $Organization, ‘www.jimmy.ad.biosci.ac.uk’);
Set( $Timezone, ‘GB’);
Set( $WebDomain, ‘jimmy.ad.biosci.ac.uk’);
Set( $WebBaseURL, ‘http://jimmy.ad.biosci.ac.uk’);
Set( $WebPath, ‘/rt4’);
Set( $WebPort, 443);
Set( $CorrespondAddress, ‘firstname.lastname@example.org’);
Set( $CommentAddress, ‘email@example.com’);
Set( $SendMailPath, ‘/usr/lib/sendmail’);
Set( $DatabaseType, ‘mysql’);
Set( $DatabaseUser, ‘rtuser’);
Set( $DatabasePassword, ‘mypassword’);
Set( $DatabaseName, ‘rt4db’);
Set( $LogtoSyslog, ‘’);
Set ($LogToFile, ‘debug’);
# Request Tracker # ServerName rt.corp.example.com:443 ServerName jimmy.ad.biosci.ac.uk:443 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ <Location /> Order allow,deny Allow from all </Location> <Directory "/opt/rt4/sbin"> SSLOptions +StdEnvVars </Directory> </VirtualHost>