Cc upon ticket creation rather than futureupdates

If you need it on ticket creation, then put {$Transaction->Content()} in
the template where you want your transaction text to go.
Alternatively you can add the following: cc: {$Ticket->CcAddresses}in your
auto reply template just above Subject line and this should send a cc to
your cc list.

RoyFrom: “Ennis William McCaffrey” ennis@mail.twcgb.net
To: rt-users@lists.bestpractical.com; rickr@rice.edu
Sent: Monday, April 11, 2005 5:38 PM
Subject: Re: [rt-users] Re: Cc upon ticket creation rather than
futureupdates…

Rick:

Would you have any idea of how to put the contents of "specific ticket"
into
that email which is going to Jay’s certain email address?

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis@Mail.TWCGB.NET


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Hi,

If you need it on ticket creation, then put
{$Transaction->Content()} in
the template where you want your transaction text to
go.
Is it documented somewhere the meaning of those, I
guess it looks like rt macros or something, or is it
beyond the reach of end users? I’m referring to
{$Transaction->Content()}, {$Ticket->CcAddresses} etc.

Alternatively you can add the following: cc:
{$Ticket->CcAddresses}in your
auto reply template just above Subject line and this
should send a cc to
your cc list.
This one worked fine, but our netinfra guy asked me if
there’s a way to automatically send a carbon copy of
the email upon ticket creation but without him having
to enter anything on the cc field. I told him yes,
there is, I can put it on the watchers list, but same
as with the case above, only future updates will be
cc’d.
Question:
What is the equivalent macro or something for those
entries in Cc/AdminCC inside watchers list??

So that I can put:
cc: {Watcherslist}

right above the subject line of the autoreply
template.

Thanks a lot.

Roy

----- Original Message -----
From: "Ennis William McCaffrey"
ennis@mail.twcgb.net
To: rt-users@lists.bestpractical.com;
rickr@rice.edu
Sent: Monday, April 11, 2005 5:38 PM
Subject: Re: [rt-users] Re: Cc upon ticket creation
rather than
futureupdates…

Rick:

Would you have any idea of how to put the contents
of "specific ticket"
into
that email which is going to Jay’s certain email
address?

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis@Mail.TWCGB.NET


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming
to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com
for details.

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to
your town soon! (Boston, San Francisco, Austin,
Sydney) Contact training@bestpractical.com for
details.

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

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