Cc upon ticket creation rather than future updates

Hi,
Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??

Also, do you know how to search for those deleted
tickets in a particular cue?? the combo box in search
builder doesn’t include “deleted” in status. Why?

Do you Yahoo!?
Yahoo! Small Business - Try our new resources site!
http://smallbusiness.yahoo.com/resources/

There was an earlier email showing how to add deleted to the status
drop down list by 0rnulf Nielson:
Copy
share/html/Search/Elements/PickBasics
to
local/html/Search/Elements/PickBasics

and changed the line
<& /Elements/SelectStatus, Name => “ValueOfStatus”, SkipDeleted => 1
&>
to
<& /Elements/SelectStatus, Name => “ValueOfStatus”, SkipDeleted => 0
&>

However the results still display 0 entries. Anyone know what to do next?

Stephen HancockOn Apr 11, 2005 12:36 AM, jay alvarez rtb0y@yahoo.com wrote:

Hi,
Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??

Also, do you know how to search for those deleted
tickets in a particular cue?? the combo box in search
builder doesn’t include “deleted” in status. Why?


Do you Yahoo!?
Yahoo! Small Business - Try our new resources site!
http://smallbusiness.yahoo.com/resources/


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

jay alvarez wrote:

Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??

Make a copy of your favorite notification template as a new template
with your special To: address at the top

Then create a scrip:

Condition: On Create
Action: Notify Other Recipients
with Template: My_Tracking_Template

Rick R.

Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099

signature.asc (253 Bytes)

jay alvarez wrote:

Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??

Make a copy of your favorite notification template as a new template
with your special To: address at the top

Then create a scrip:

Condition: On Create
Action: Notify Other Recipients
with Template: My_Tracking_Template

Rick R.

Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099

Rick:

Would you have any idea of how to put the contents of “specific ticket” into
that email which is going to Jay’s certain email address?

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis@Mail.TWCGB.NET