Hi,
Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??
Also, do you know how to search for those deleted
tickets in a particular cue?? the combo box in search
builder doesn’t include “deleted” in status. Why?
Do you Yahoo!?
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There was an earlier email showing how to add deleted to the status
drop down list by 0rnulf Nielson:
Copy
share/html/Search/Elements/PickBasics
to
local/html/Search/Elements/PickBasics
and changed the line
<& /Elements/SelectStatus, Name => “ValueOfStatus”, SkipDeleted => 1
&>
to
<& /Elements/SelectStatus, Name => “ValueOfStatus”, SkipDeleted => 0
&>
However the results still display 0 entries. Anyone know what to do next?
Stephen HancockOn Apr 11, 2005 12:36 AM, jay alvarez rtb0y@yahoo.com wrote:
Hi,
Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??Also, do you know how to search for those deleted
tickets in a particular cue?? the combo box in search
builder doesn’t include “deleted” in status. Why?
Do you Yahoo!?
Yahoo! Small Business - Try our new resources site!
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jay alvarez wrote:
Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??
Make a copy of your favorite notification template as a new template
with your special To: address at the top
Then create a scrip:
Condition: On Create
Action: Notify Other Recipients
with Template: My_Tracking_Template
Rick R.
Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099
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jay alvarez wrote:
Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??
Make a copy of your favorite notification template as a new template
with your special To: address at the top
Then create a scrip:
Condition: On Create
Action: Notify Other Recipients
with Template: My_Tracking_Template
Rick R.
Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099
Rick:
Would you have any idea of how to put the contents of “specific ticket” into
that email which is going to Jay’s certain email address?
Ennis McCaffrey
Time Warner Cable
Digital Network Engineer
1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136
(920) 831-9220 Office
(920) 378-0416 Cell