Cc to owner of the ticket?

RT Users
1

is it possible to cc to the owner? usually RT excludes the owner on the grounds that owner is actually addressing the tikcet, but we like to have this so that there is a email copy as a record and not just in the RT system. I’m using RT 3.6.4

thanks
ed

Pinpoint customers who are looking for what you sell.

2

This should answer your question:

y%20actor;#35022From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of KENH KASA
Sent: Wednesday, September 26, 2007 10:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] cc to owner of the ticket?

is it possible to cc to the owner? usually RT excludes the owner on the
grounds that owner is actually addressing the tikcet, but we like to
have this so that there is a email copy as a record and not just in the
RT system. I’m using RT 3.6.4

thanks
ed

Pinpoint customers
<http://us.rd.yahoo.com/evt=48250/*http:/searchmarketing.yahoo.com/arp/s
ponsoredsearch_v9.php?o=US2226&cmp=Yahoo&ctv=AprNI&s=Y&s2=EM&b=50> who
are looking for what you sell.

3

Kenh,

Already discussed here. There is some code already in the archives to

do this.

Kenn
LBNLOn 9/26/2007 7:47 AM, KENH KASA wrote:

is it possible to cc to the owner? usually RT excludes the owner on the
grounds that owner is actually addressing the tikcet, but we like to
have this so that there is a email copy as a record and not just in the
RT system. I’m using RT 3.6.4

thanks
ed

Pinpoint customers
http://us.rd.yahoo.com/evt=48250/*http://searchmarketing.yahoo.com/arp/sponsoredsearch_v9.php?o=US2226&cmp=Yahoo&ctv=AprNI&s=Y&s2=EM&b=50who
are looking for what you sell.

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