CC to multiple people

Hi,

I have searched on the archive, but I didn’t get very far. Could someone
please point me to the right direction? Thanks.

Some requestors like to use the cc fields. Is it possible for RT to keep
those CC email addresses? How could these CC email addresses get a copy
of RT email with the ticket number in the email? How could I enable these
CC email addresses so that they can reply to the message without creating
a new ticket?

Is there a config I could set for these? Please help. Thanks.

Sherrill
Sherrill (Pei-chih) Verbrugge
spv@gospelcom.net
http://www.gospelcom.net
http://bible.gospelcom.net

SV> Hi,
SV> I have searched on the archive, but I didn’t get very far. Could someone
SV> please point me to the right direction? Thanks.

SV> Some requestors like to use the cc fields. Is it possible for RT to keep
SV> those CC email addresses? How could these CC email addresses get a copy
SV> of RT email with the ticket number in the email? How could I enable these
SV> CC email addresses so that they can reply to the message without creating
SV> a new ticket?

SV> Is there a config I could set for these? Please help. Thanks.

Edit config.pm. Set $ParseNewMessageForTicketCcs to 1.

| Ilya Martynov (http://martynov.org/) |
| GnuPG 1024D/323BDEE6 D7F7 561E 4C1D 8A15 8E80 E4AE BE1A 53EB 323B DEE6 |
| AGAVA Software Company (http://www.agava.com/) |

Ilya,

Thanks for the help. Do you know what I should set for ‘IsRTAddress’?
The warning for enabling this parsing makes me hesitate of doing it. I am
getting confused on what I should set for the $address. If I have more
than one queues, what do I need to put in for RT to regonize all those
addresses should not be added as a ticket CC? Please help. Thanks much.

Sherrill

[snip]

Edit config.pm. Set $ParseNewMessageForTicketCcs to 1.

Sherrill (Pei-chih) Verbrugge
spv@gospelcom.net

http://www.gospelcom.net
http://bible.gospelcom.net