I have searched on the archive, but I didn’t get very far. Could someone
please point me to the right direction? Thanks.
Some requestors like to use the cc fields. Is it possible for RT to keep
those CC email addresses? How could these CC email addresses get a copy
of RT email with the ticket number in the email? How could I enable these
CC email addresses so that they can reply to the message without creating
a new ticket?
Is there a config I could set for these? Please help. Thanks.
SV> Hi,
SV> I have searched on the archive, but I didn’t get very far. Could someone
SV> please point me to the right direction? Thanks.
SV> Some requestors like to use the cc fields. Is it possible for RT to keep
SV> those CC email addresses? How could these CC email addresses get a copy
SV> of RT email with the ticket number in the email? How could I enable these
SV> CC email addresses so that they can reply to the message without creating
SV> a new ticket?
SV> Is there a config I could set for these? Please help. Thanks.
Edit config.pm. Set $ParseNewMessageForTicketCcs to 1.
Thanks for the help. Do you know what I should set for ‘IsRTAddress’?
The warning for enabling this parsing makes me hesitate of doing it. I am
getting confused on what I should set for the $address. If I have more
than one queues, what do I need to put in for RT to regonize all those
addresses should not be added as a ticket CC? Please help. Thanks much.
Sherrill
[snip]
Edit config.pm. Set $ParseNewMessageForTicketCcs to 1.