Hello all,
I created a ticket and set User1 and User2 as Cc. For some Comments I want that only User1 must be notified. In order to do that, I accomplished theses tasks:
-
I click the link to add comment
-
Under Scrips and Recipients → This message will be sent to … → I checked the checkbox for user2, in order the add User2 to the list of users, who will not be notified.
Now the User2 is existing in the list of people, who will be notified AS WELL AS in the list of people, who will be not notified !!!
If I do the same for User1 all things is working well and User1 is existing ONLY in one list !!!
Why ???
I am using RT 3.8.1
Many Thanks !!!
*** Staatlich gefoerderte AutoForm-Schulungen!
Ruesten Sie sich und Ihre Mitarbeiter im Rahmen einer Weiterbildungsoffensive
fuer morgen. Lernen Sie das gesamte Potential der AutoForm-Software kennen
und optimal einzusetzen - bis zu 100% gefoerdert. Weitere Infos finden Sie hier!http://www.autoform.com/german/services/training_AZWV.html
*** AutoForm is proud winner of the Swiss Venture Club Award 2009.
The award recognizes companies which have achieved an impressive performance
record through consistent success, ensure or create jobs and for which
continuous innovation plays a central role.
Tariq Doukkali
System Administrator && IT-Supporter
AutoForm Engineering Deutschland GmbH
Emil-Figge-Str. 76-80
D-44227 Dortmund
Tel: +49 (0)231 9742 320
Direct: +49 (0)231 9742 7125
Fax: +49 (0)231 9742 322
www.autoform.com http://www.autoform.com
Register Court: Amtsgericht Dortmund, HRB 12334
General Managers: Dr. Bart Carleer, Michael Kost
The information contained in this e-mail is confidential and is
provided only for the intended addressee’s use. If you received this
e-mail in error, please delete it and contact us. Thank you.