How would I adjust RT setup to allow for the requestor to include a CC for ongoing correspondence
Any ideas welcomed
Thanks
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu
Joe,
I believe that RT has an option in the configuration to automatically add
email CC’s as ticket CC’s.
You can have that option applied RT-Wide or on a Queue by Queue basis.
From there it is just a matter of notification scrips.
Hope this helps.
KennOn Tue, May 29, 2012 at 3:53 PM, Joe Kirby kirby@umbc.edu wrote:
How would I adjust RT setup to allow for the requestor to include a CC for
ongoing correspondence
Any ideas welcomed
Thanks
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu