CC Options for UnPrivileged Users

RT Users
#1

How would I adjust RT setup to allow for the requestor to include a CC for ongoing correspondence

Any ideas welcomed

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

#2

Joe,

I believe that RT has an option in the configuration to automatically add
email CC’s as ticket CC’s.

You can have that option applied RT-Wide or on a Queue by Queue basis.

From there it is just a matter of notification scrips.

Hope this helps.

KennOn Tue, May 29, 2012 at 3:53 PM, Joe Kirby kirby@umbc.edu wrote:

How would I adjust RT setup to allow for the requestor to include a CC for
ongoing correspondence

Any ideas welcomed

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu