Cc On Change of Queue

Lets say I have two queues, called general and tetra.

There is a watcher on general, and a ticket comes than should really be
queued in tetra queue. If the ticket is moved, the cc or watcher on the
queue tetra doesn’t find out that a ticket has been logged under the tetra
queue.

Could anyone point me in the direction of a resolution to this problem
please?

Thanks

Chris

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Chris Watson wrote:

… If the ticket is moved …

You were so close with the subject of the mail. The action you want
is OnQueueChange. Search the archives and/or contrib for it.

Could anyone point me in the direction of a resolution to this problem
please?

Once you’ve got the action you can create scrips using it like you would
for any other action.

Smylers
GBdirect

Thanks, this has solved the problem.

You were so close with the subject of the mail. The action you want
is OnQueueChange. Search the archives and/or contrib for it.

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