Hello Everyone,
I know that when an email is sent to rt with CC on it, it doesn’t copy them
for future updates for the ticket. How can i enable this feature? I basically
want rt to keep the CC email list.
Regards,
Kaan
Hello Everyone,
I know that when an email is sent to rt with CC on it, it doesn’t copy them
for future updates for the ticket. How can i enable this feature? I basically
want rt to keep the CC email list.
Regards,
Kaan
Kaan Saldiraner wrote:
I know that when an email is sent to rt with CC on it, it doesn’t copy them
for future updates for the ticket. How can i enable this feature? I basically
want rt to keep the CC email list.
Look at $ParseNewMessageForTicketCcs in the config.
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