CC issue with rt2

RT Users
1

Hello Everyone,

I know that when an email is sent to rt with CC on it, it doesn’t copy them
for future updates for the ticket. How can i enable this feature? I basically
want rt to keep the CC email list.

Regards,
Kaan

2

Kaan Saldiraner wrote:

I know that when an email is sent to rt with CC on it, it doesn’t copy them
for future updates for the ticket. How can i enable this feature? I basically
want rt to keep the CC email list.

Look at $ParseNewMessageForTicketCcs in the config.
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