CC field


#1

Greetings,

Can RT access the data in the “CC” (carbon-copy)field of a message request
and automatically use it in the “CC” field of a response to that msg…?

Often when creating a request, our users often “CC” other users in that
request and “CC” users must be incuded on all responses…

Is this one of those RTFM/RTFA issues??

thanks
donnie

thanks
donnie