When you comment on a ticket, there is a text box that is labelled as
the CC field. If you add an address to that field, will RT sent an
email to that person regardless of what scrips are in place, or is
that one-time CC held to the same rules (due to scrips) as the regular
CC people on the ticket?
The reason I’m asking is because it was my understanding that when
adding a CC address when commenting, that they would recieve and email
regardless, but it doesn’t seem to be working that way. In fact, our
install of rt isn’t sending email to even the CCs set on ticket
creation. Is this due to scrip problems? Is just having the
addresses not enough, do I need a scrip that tells rt that it should
actually send mail to the CC people?
Thanks for any help,