CC field does not work

RT Users
1

Dear all,

I am new to RT, everything seems to be working fine, on a system I have
inherited. But when
you add email address to the CC field for ticket, they do not get sent. They
do not even show
up on the mailq, only the watchers and requester get sent.

Any ideas

regards

Huet Bartels

2

Huet Bartels wrote:

you add email address to the CC field for ticket, they do not get sent. They
do not even show
up on the mailq, only the watchers and requester get sent.

Check your Scrips, in particular those that NotifyOtherRecipients.

http://fsck.com/rtfm/article.html?id=2#215
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Hi,

I have checked the default Correspondence template, and it has the following
in the body.

{$Transaction->Content()}

Is this correct?

The queue in question has the following scripts attached as global.

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

So if I am correct the last script is what is actioned when a CC email
address is added. I am missing
something else.

Thank you all for you time and effort.

regards

Huet